With the four biggest pain points identified, and their locations mapped, I brainstormed some ideas on how I wanted them to be solved. Below are some ideas I think would provide the most impact to the app’s experience:
Change the flow so that the user determines whether they want to pay or request money from the start.
Change the design of pay or request buttons so that they are not entirely similar.
Make it clearer to the users whether
they are paying or requesting money, the amount of the transaction, and the recipients.
Make the confirmation more prominent so that users are more aware of their actions and are given more assurance of their actions.
Along with those ideas, I mapped our two new user flows that would alleviate the pain points users had. User Flow #1 — Low cost, high impact. This flow mirrors the current existing flow in the app
with an additional layer for the confirmation step.